Terms of Sale

Ordering and Payment

Payment Terms

Under this agreement, the payment processing services for goods and/or services purchased on this website may be provided by Immunotec Research Inc. and/or one of Immunotec Inc. subsidiaries, including Immunotec International Healthcare Products Ltd. (1st Floor Riverview House, 21-23 City Quay, Dublin 2 Ireland.), depending on the payment method selected and the type of currency used for the purchase of the goods and/or services. These terms are an agreement between you and that subsidiary. Certain transaction fees may be applicable, depending on the payment method selected or the Credit Card issuer, and are at the responsibility of the Credit Card Holder. Goods and/or services will be delivered by Immunotec Research Inc. directly.

AutoShip Customers

Both you and your Customers win when you promote the Customer AutoShip program. They benefit by having their monthly order delivered directly to their door, and you are freed from monthly follow-up and deliveries. With a simple purchase process and discounted pricing, the Customer AutoShip Program is the best choice for you and your Customers.

General Ordering Policies

Immunotec encourages its Independent Consultants to use the web for routine ordering; it saves time, is convenient, and is available 24/7.

Immunotec will attempt to contact Independent Consultants who send in mail orders with invalid or incorrect payment. If an alternate payment method cannot be arranged before the commission period has closed, the order will be cancelled.

Orders that are not prepaid in full are not accepted. Orders for products and sales aids may be combined, and there are no minimum order requirements.

Shipping and Back-Order Policies

Your in-stock order will be shipped within two business days of its receipt by Immunotec. Out-of-stock items will be placed on back-order and shipped as soon as additional inventories are received. Independent Consultants and Customers will be notified if back-ordered items are not expected to ship within 30 days and an estimated shipping date will be provided. Back-ordered items can be cancelled upon request and replacement merchandise will be sent, or a refund or credit issued.

Confirmation of Order

Be sure to check your order upon receipt. Any shipping discrepancies or damage must be reported to Immunotec within 30 days.

Sufficient Funds

Immunotec is not obliged to contact you regarding orders that are cancelled due to insufficient funds or credit, so please be sure that there are sufficient funds or credit available to cover any orders. A cancelled order may result in a failure to meet your Personal Volume requirements for the month.

Credit Card Information

Changes to credit card information (including expiration date) must be received five days before a shipment is to be sent.

Immunotec's Satisfaction Guarantee and Return Policy

Immunotec offers a 30-day, 100% money-back guarantee, less shipping and handling costs, to both its AutoShip Customers and Retail Customers.

AutoShip Customer and Retail Customer Return Policy

AutoShip Customers and Retail Customers, who purchase directly through Immunotec, have a 30-day, 100% money-back guarantee, from the date of purchase, less shipping and handling costs. Products that are returned in saleable condition after 30 days from the date of purchase will be refunded at 90% less shipping and handling costs for up to 12 months from the date of purchase.

AutoShip Customers and Retail Customers, who purchase directly through Immunotec, must obtain a Return Authorization (RA) Number from Immunotecís Customer Service Department before returning any products.

To obtain a (RA) number, the Customer must contact Immunotecís Customer Service Department and provide the sale order(s), and lot number(s) for all products being returned.

Each item that is being returned to Immunotec must include a clearly visible RA number. The Customer will receive a refund once Immunotec has received the product(s) and has verified their condition. All credits will be made by the same method of payment as was used for the original order.

Items that are returned to Immunotec without a clearly visible RA number will be refused. Any costs incurred will be the responsibility of the Customer. Products are considered re-saleable if they are unused, unopened and have not surpassed the expiration date. Any products that are not considered to be in re-saleable condition will not be accepted for a refund and Immunotec will notify Customer of such non-acceptance. The Customer will then have the option of having the product(s) returned to them, at their own cost. Should the Customer not notify Immunotec, in writing, within ten days of Immunotecís notice of non-acceptance that he wishes to have the products returned to him or her, Immunotec will dispose of the products without any liability or compensation to the Customer.

Refunds will be issued within 15 business days of the date of return and acceptance by Immunotec.

Retail Customer Return Policy through Immunotec Independent Consultants

Immunotec's Retail Customer Guarantee is offered through its Independent Consultants and every Independent Consultant is bound to honor it. If, for any reason, a retail Customer is dissatisfied with any Immunotec product, he may return the unused portion of the product to the Independent Consultant from whom it was purchased, within 30 days from the date of purchase, for a replacement, exchange or full refund of the purchase price excluding shipping and handling costs.

Consultant Return Policy

Consultants have a 10 day 100% money-back guarantee from the date of purchase, less shipping and handling costs, and a 90% money-back guarantee, less shipping and handling costs, for up to 12 months from the date of purchase on merchandise in resalable condition.

Consultants must obtain a Return Authorization (RA) Number from Immunotecís Customer Service Department before returning any products.

Refunds are issued once the condition of the returned goods is determined. Credits will be made by the same method of payment used when the order was placed.

To obtain a (RA) number, the Consultant must contact Immunotecís Customer Service Department and provide the sale order(s), and lot number(s) for all products being returned.

Each item that is being returned to Immunotec must include a clearly visible RA number. The Consultant will receive a refund once Immunotec has received the product(s) and has verified their condition. All credits will be made by the same method of payment as was used for the original order.

Items that are returned to Immunotec without a clearly visible RA number will be refused. Any costs incurred will be the responsibility of the Consultant. Products are considered re-saleable if they are unused, unopened and have not surpassed the expiration date. Any products that are not considered to be in re-saleable condition will not be accepted for a refund and Immunotec will notify Consultant of such non-acceptance. The Consultant will then have the option of having the product(s) returned to them, at their own cost. Should the Consultant not notify Immunotec, in writing, within ten days of Immunotecís notice of non-acceptance that he wishes to have the products returned to him or her, Immunotec will dispose of the products without any liability or compensation to the Consultant.

Refunds will be issued within 15 business days of the date of return and acceptance by Immunotec.

Return of Product and Sales Aids upon Cancellation of Agreement or Distributorship

In the event your Agreement is cancelled, for any reason, you may return saleable personally-purchased inventory and sales aids for a 90% refund, less shipping and handling costs, within 12 months from the date of purchase. Shipping costs will be covered by Immunotec only if the Company cancels the Agreement for a reason other than your violation of the Business Guide. Immunotec will inform the Independent Consultant if product is considered unsalable, at which point the Independent Consultant can opt to have the product returned to them at their own cost. Independent Consultants must inform Immunotec, in writing that they wish to have the products returned to them. Failure to do so within 10 days of a notice of non-acceptance will result in disposal of the products without further liability to Immunotec or compensation to the Independent Consultant. Any bonuses, rebates or other incentives that were paid to the Independent Consultant based on the purchase of the returned products will be deducted from the refund. Products that have been previously certified as having been resold are not eligible for buy back.

Commission and Bonus Reversals

Bonus and commission payments are based on the sale of products to end-users. If a product is returned to the Company, the commissions earned on that product will be deducted from the next commission payment. The deduction will occur in the month that the refund is given, and will continue until all commissions have been recovered. Should the distributorship be terminated for any reason, any unrecovered balance will be deducted from any amount owed to the Independent Consultant.

The Independent Consultant understands and agrees that bonuses or commissions paid to the Independent Consultant on products returned by or services refunded to Independent Consultants in his Downline, within the preceding one hundred and twenty (120) days shall be repayable by the Independent Consultant and may be deducted from his account with Immunotec at any time where an Independent Consultant in his team terminates his/her Agreement or it is terminated by Immunotec and Immunotec refunds the price paid for goods in accordance with this Business Guide.

Product Purchases

If you purchase items through the Site, you are responsible for providing a valid credit card number with available credit at the time of purchase, or valid current account information with available funds at the time of purchase. You represent and warrant that you are an authorized user of any such credit card or the owner of any such current account. You are responsible for payment of any applicable taxes. Applicable taxes and shipping and handling charges will be included in the purchase.

Submissions and Privacy

Any material, information or ideas you transmit to or post on the Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by Immunotec for any purpose whatsoever, including, but not limited to, reproduction, transmission, publication, broadcast, posting, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to Immunotec will be handled in accordance with the Immunotec Privacy Policy. Immunotec has no responsibility to respond to messages posted at the Site. Furthermore, posting or transmittal of any unlawful, threatening, libelous, defamatory, scandalous, inflammatory obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or violation of any law is strictly prohibited.

Disclaimer

THE CONTENT, INFORMATION, MATERIALS AND SERVICES OFFERED THROUGH THE SITE ARE OFFERED ON AN ďAS ISĒ AND ďAS AVAILABLEĒ BASIS, WITHOUT ANY WARRANTY OR GUARANTEE OF ACCURACY, ADEQUACY, COMPLETENESS, CONFORMITY OF THIS INFORMATION AND/OR MATERIALS, OR THAT THE SAME IS ERROR FREE. IMMUNOTEC IS IN NO WAY RESPONSIBLE FOR, AND EXPRESSLY DISCLAIMS LIABILITY FOR ANY ERRORS OR OMISSIONS THAT MAY BE PRESENT IN THIS WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IMMUNOTEC DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. FINALLY, IMMUNOTEC IS NOT RESPONSIBLE FOR ANY LOSS OF DATA, INFORMATION OR PROFITS ARISING OUT OF THE USE OF THE SITE.

In addition, Immunotec does not warrant, guarantee or make any representations regarding the security of accounts, or that this website is free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage, nor does it warrant, guarantee or make any representations that access to this website will be fully accessible at all times, uninterrupted, or error-free.

Limitation of Liability

IN NO EVENT WILL IMMUNOTEC BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, COMPENSATORY, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES, INCLUDING WITHOUT LIMITATION LOST OR MISDIRECTED ORDERS, LOST PROFITS, LOST REGISTRATIONS, LOST GOODWILL, OR LOST OR STOLEN PROGRAMS OR OTHER DATA, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH (1) USE OF OR THE INABILITY TO USE THE SITE BY ANY PARTY; OR (2) ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION; OR (3) LINE OR SYSTEM FAILURE OR THE INTRODUCTION OF A COMPUTER VIRUS, OR OTHER TECHNICAL SABOTAGE; OR (4) MISUSE OF ANY PRODUCTS OFFERED THROUGH THE SITE, EVEN IF IMMUNOTEC, ITS EMPLOYEES OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES, LOSSES OR EXPENSES.

Miscellaneous

In the event that any provision(s) contained in these Terms is held to be invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the remainder of this Agreement, and this Agreement shall be construed and enforced as if the invalid or unenforceable term(s) or provision(s) had never existed. Immunotec's failure to insist upon or enforce strict performance of any term(s) or provision(s) contained herein shall not be construed as a waiver of any term, provision or right.

Immunotec reserves the right to correct any inaccuracies or typographical errors in the information posted to the Site, and shall have no liability for such errors. Prices and availability of goods and services is subject to change without notice.

Your Concerns

If you have any concerns about material which appears on our site, please contact infopriv@immunotec.com.